Refund policy
Return & Refund Policy
SIGNETS — Your car, your signature scent.
We accept returns and provide refunds only for defective products. Returns, refunds or exchanges are not accepted for any other reason.
1. Defective Products
If you receive a defective or damaged SIGNETS product, you may contact us to request a return and refund.
- The product must be reported to us within the applicable return period.
- You may be required to provide clear photos or videos showing the defect.
- Our team will review the issue before approving the return.
- Once the defect is verified and the return is approved, the eligible refund will be processed.
2. No Return or Exchange for Other Reasons
Returns and exchanges are not accepted for reasons such as:
- Change of mind
- Preference for a different fragrance
- Personal preference regarding fragrance strength or scent
- Incorrect selection of fragrance by the customer
- Simply not liking the fragrance
- Any reason other than a verified product defect
3. Exchange Policy
SIGNETS does not offer product exchanges. An exchange will not be provided for fragrance preference, incorrect product selection, change of mind, or any other non-defective-product reason.
4. Refund Process
For an approved defective product return, the refund will be processed after the returned product has been received and the defect has been verified by our team.
5. How to Contact Us
If you receive a defective product, please contact our support team with your order details and relevant photos or videos of the product.
Need Help?
For return or refund assistance regarding a defective product, please contact SIGNETS customer support with your order details.